Table of Contents
1. Who we are
Seyferttec LLC is the controller of personal data for the main domain and the official subdomains listed above. Business address: (Delaware, United States)-Technology, Innovation and Global Connectivity.
Local operation and support in the Dominican Republic may be provided by Beagle Group SRL depending on the specific service and support channel.
Contact email: servicios@seyferttec.com
2. What data we collect
- Identification and contact: name, email, phone number, company, country.
- Account and usage: login credentials (hashed), user ID, access logs, preferences, interactions.
- Billing and payments: information required to process payments and invoices (via third-party payment processors). We do not store full credit card numbers.
- Support: messages, attachments and metadata required to resolve requests.
- Technical data: IP address, device type, browser, language, time zone, cookies, identifiers in the web/app environment.
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Service-specific data:
- eSIM: order status, purchased plan, intended country/region of use, activation / consumption events.
- Tracking: GPS / telemetry data if enabled by the customer and as defined in the service contract.
- Legal / Loan: documents or records uploaded by the user under their own responsibility.
3. Purposes and legal bases
| Purpose | Legal basis (examples) |
|---|---|
| Service delivery, account management, customer support. | Contract performance / legitimate interest. |
| Payment processing and invoicing. | Contract performance / legal obligation. |
| Analytics, product improvement and security (fraud/abuse prevention). | Legitimate interest. |
| Commercial or marketing communications (where applicable). | Consent / legitimate interest with opt-out. |
| Regulatory compliance and responses to lawful requests. | Legal obligation / public interest. |
Where we rely on consent, you may withdraw that consent at any time without retroactive effect.
4. Cookies and similar technologies
We use first-party and third-party cookies for essential functions (session, security), analytics and, in some cases, personalization. You can configure or refuse non-essential cookies via the banner or your browser settings.
- Essential: required for login, security and core service operation (cannot be disabled).
- Preferences / Functional: remember language and user settings.
- Analytics: help us understand usage and performance.
- Advertising (if applicable): campaign measurement and audience attribution.
Note:
If you implement a cookie preference center / CMP, link it here
(e.g. /cookies or “Cookie Preferences”).
5. Analytics, advertising and third parties
We may work with analytics providers, messaging providers, payment processors and infrastructure vendors. Depending on the situation, these entities may act as data processors on our behalf or as independent controllers.
- Payments: payment gateways (e.g., Stripe or similar services depending on geography) to process transactions.
- Analytics / monitoring: tools that measure product usage, stability and performance.
- Communications: transactional / marketing email, notifications and support tooling.
- Infrastructure: hosting, CDN and cloud services.
We only share the minimum data required for each purpose, and we apply reasonable contractual and technical safeguards.
6. International data transfers
We may transfer personal data to other countries with different data protection laws. Where required, we use recognized mechanisms (for example, standard contractual clauses, transfer impact assessments and supplementary safeguards) to help protect your information.
7. Data retention
- We retain data while an account is active or as long as needed to provide the service.
- Billing / invoicing data is kept according to applicable accounting and tax retention requirements.
- Security and operational logs are retained for reasonable periods for investigation, auditing and compliance.
- We delete or anonymize data when it is no longer required, unless we are legally required to keep it.
8. Your privacy rights
Depending on your jurisdiction, you may have the following rights regarding your personal data:
- Access (to know what we hold), Correction, Deletion, Portability, Objection and Restriction.
- Marketing preferences: you can unsubscribe from marketing at any time using the link in the message or by contacting us.
- Cookies / tracking: you can adjust preferences in the cookie banner or browser settings.
- CCPA / CPRA (California residents): “Do Not Sell or Share My Personal Information.” We do not sell personal data. If interest-based advertising is ever enabled, we will provide a dedicated opt-out link.
To exercise your rights, contact us at servicios@seyferttec.com. We will respond within the time frames required by applicable law.
9. Information security
We implement reasonable technical and organizational safeguards (including encryption in transit, access controls, logging and backup practices). No system is 100% immune to risk, but we work to mitigate threats and respond to incidents responsibly.
10. Minors
Our services are not directed to minors without verified parental or guardian consent where required by law. If you believe a minor has provided us personal data without authorization, please contact us so we can delete that information.
11. Changes to this Policy
We may update this Privacy Policy to reflect legal, technical or business changes. We will post the current version at this URL and, where appropriate, notify you through reasonable channels. Continued use after an update means you accept the revised Policy.
12. Contact
If you have questions or requests regarding privacy, contact us:
- Email: servicios@seyferttec.com
- Address: Seyferttec LLC (Delaware, United States).
- Site: https://seyferttec.com/
- Official subdomains: